Refund policy
At Stevon Mills, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free refund policy to ensure your satisfaction.
1. Refund Eligibility
- To be eligible for a refund, the item must be returned in its original condition, unworn, with tags attached, and in its original packaging.
- The item must be returned within 30 days of the purchase date.
2. Refund Process
- To initiate a refund, please contact our customer service team at [contact email or phone number] to request a return authorization.
- Once you receive the return authorization, securely package the item and ship it back to us at your own expense.
- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the item is approved for a refund, we will process the refund to the original payment method within 7-10 business days.
3. Non-Refundable Items
- Certain items are non-refundable, including gift cards, sale items, and personalized or custom-made products.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund.
- We may require photographic evidence of the damage or defect before processing the refund.
5. Refund Exceptions
- We reserve the right to refuse a refund if the item does not meet the eligibility criteria outlined in this policy.
- Refunds may be subject to restocking fees or deductions for any damage or missing items.
6. Contact Us
- If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at stevonmillscorp@gmail.com.
1. Refund Eligibility
- To be eligible for a refund, the item must be returned in its original condition, unworn, with tags attached, and in its original packaging.
- The item must be returned within 30 days of the purchase date.
2. Refund Process
- To initiate a refund, please contact our customer service team at [contact email or phone number] to request a return authorization.
- Once you receive the return authorization, securely package the item and ship it back to us at your own expense.
- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the item is approved for a refund, we will process the refund to the original payment method within 7-10 business days.
3. Non-Refundable Items
- Certain items are non-refundable, including gift cards, sale items, and personalized or custom-made products.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund.
- We may require photographic evidence of the damage or defect before processing the refund.
5. Refund Exceptions
- We reserve the right to refuse a refund if the item does not meet the eligibility criteria outlined in this policy.
- Refunds may be subject to restocking fees or deductions for any damage or missing items.
6. Contact Us
- If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at stevonmillscorp@gmail.com.